Business sends Konect SMS link to customer
Customer opens link from their device and begins streaming
Business guides client and takes screenshots where necessary
Session concludes and video is stored in the Konect portal for 48 hours*
Frequently Asked Questions For Businesses
Does Konect allow me to schedule sessions/meetings?
Yes, the Konect scheduler is very flexible, similar to Google Calendar. Once a session is scheduled each participant receives a confirming notification with a link to the session.
How does Konect communicate with my customers?
Once a session is scheduled, each participant receives an email and SMS notification. Another notification is sent 15 minutes prior to the agreed time to ensure that everyone is ready. Finally, when the session is initiated in the Konect system a message with a link is immediately sent to the customer and all they need to do is to click on that link to connect, assuming they have already downloaded the Konect+ App
Are the photos of high enough quality to be used at a legal proceeding such as a Rental Tribunal?
Yes, we take the photos directly from the customers camera instead of off the video to ensure that the resolution is high enough.
Konect claims that it is more useful for specific industries, e.g. Real Estate, than other streaming services like Zoom, Google Hangouts, Microsoft Teams etc….why?
There are some excellent video streaming applications on the market, however, the vast majority are based around video conferencing in general. However, in most industries there are very specific tasks that benefit from having a more tailored solution, often that is around information gathering rather than straight conferencing. Real Estate and Insurance claims are examples. They have legal requirements that must be met and to do so they need more control over the process. More efficient 1-way video with HD photos and a flexible filing structure is highly beneficial. We will continue to release more specific functionality for specific industries in the near future.
Can I pause the video recording if I need to, for example to enter information into an inspection App?
Yes, the recording can be paused by the operator for any reason. We encourage you to do this so when reviewing the recording, you do not have to waste time on finding useful information.
How does my customer join the session?
When you have initiated the session in the Konect system, a message with a link in it is immediately sent to your customer and all they need to do is to click on that link to connect to you, assuming they have already downloaded the Konect+ App, as requested in previous correspondence to them.
Does Konect require mobile data?
Yes, Konect will run on 3G*, 4G, 5G and Wi-fi Networks. Please note normal data usage fees will be applied by your internet / mobile service provider.
*3G is expected to provide degraded stream quality due to bandwidth limitations of the technology.
How much data does a stream use?
Konect streams in HD, however when compared to well-known video streaming options, it uses less data as it is designed to record 1-way video (the consumer/tenant end) and 2-way audio. A full 60 minute video may vary in size and data usage but should be approx. 500 MB.
What is the quality of the video for a Konect Video Streaming Service?
Our Konect video streams in HD at a resolution maximum of 1080p. Based on stream quality it will control the resolution prioritising audio over video and faster video frames updates over quality where required.
Do I need to Download an App for my device?
No, if you are signing up as a Company or Business you will use the Konect Web portal through any supported browser on Desktop PC, Laptop or Mobile Device. When connecting to a customer they will be asked to download a mobile app to their smartphone or tablet to connect to the stream, currently available for Apple iPhone and iPad, or Android smartphone and tablets.
Can Konect be used offline?
No, participants must be online for Konect to work as it is running a live video stream using internet data. As the web portal is connecting to an online platform this cannot be accessed without an internet connection.
How long can a Konect session go for?
Sessions are capped at 60 minutes maximum. You can do multiple sessions if required.
Once I finished a Session can I download the Video File?
Yes. Once the session is complete you will have a session details screen which will have all the screen captures and the video file available for you to download or view again from the Web Portal. Note: Viewing the video on the session details page will utilise your data as the file is not initially stored on the device. Downloading to the device will also use data.
How much does Konect cost?
Konect has a range of packages designed to suit your needs and short-term storage. Storage packages are also available if you wanted to keep completed videos in cloud storage for longer periods of time.
How long does the Video remain available after a session is completed?
Without purchasing one of our paid Cloud storage plans the videos will be available on the session details page for up to 48 Hours. The storage of video files can become very expensive, so we have set the limit to keep our prices down and ensure efficient file utilisation. Our Paid storage packages allow videos to be saved indefinitely until the storage is used up
Can I access the video after the 48 hour expiry period?
No. The video is deleted from the server-side. There is no way to retrieve a video after the 48 hour period, however you can arrange for them to be held for a longer term by acquiring additional cost-effective storage.
Can I trial the service before I sign up?
We currently do not offer a free trial, however, Konect is affordable for the base package and our service has no lock-in contract and free cancellation at any time.
Are there any fees charged to my customer to join a Konect session?
No. The Mobile app is free for your customer or client to download and use. However, similar to any video streaming service, the app will use their mobile or Wi-fi data as per normal Internet / video streaming usage requirements.
Why can't my customer hear me?
We suggest that you use Google Chrome or Firefox for best compatibility. You can also check to ensure that you have allowed the internet browser to access your microphone and camera and in some instances antivirus software could be blocking the access. If you continue to experience an issue please contact us
Frequently Asked Questions For Consumers
What Smartphone devices is Konect+ compatible with?
Konect+ is available on the Apple App store and Google Play store for Android. Device requirements as above.
Do I need to sign up to use the App?
Yes, Konect will run on 3G*, 4G, 5G and Wi-fi Networks. Please note normal data usage fees will be applied by your internet / mobile service provider.
*3G is expected to provide degraded stream quality due to bandwidth limitations of the technology.
Do I need to pay to use the App?
No. The App is free to download and use.
Does the App use Mobile Data?
Yes, similar to any video streaming service, the app requires a mobile (3G*/4G/5G) or Wi-Fi data connection. Normal data usage costs apply based on your service provider.
How much data does the stream use?
Konect streams in HD, however when compared to well-known video streaming options, it uses less data as it is designed to record 1-way video (the consumer/tenant end) and 2-way audio. A full 60 minute video may vary in size and data usage but should be approx. 500 MB.
Can I see the other person on the stream?
No, not from the mobile app side. The video stream is 1-way only. The business will be able to see what your camera is showing but you will not be able to see them. However, Audio is 2-way so you can communicate with each other in real time.
Once a session is finished can I view the video file?
Videos are stored by the Business. You cannot access the video from the app but you can request the Business to send you the file after completion and it is their choice if they wish to share that recording with you.
Are there any T&Cs applicable to use the App?
Yes, they can be viewed on the App menu and are deemed to be accepted on downloading and retaining the App. The key ones pertain to agreeing to allow recording of the areas that you film in the session and taking responsibility to be careful to ensure you are safe during the filming, as it can be distracting.